The carsharing service that allows you to enjoy driving at a flexible rate for minutes, hours, and days reveals the keys to meeting customers’ expectations nowdays. “Customer experience is everything related to the service itself” Raúl Viudez Director of Marketing and Technology How would you define today’s customer? How has it evolved lately? I think that in recent years customers have become more demanding with the services they use. The famous technology leaders have raised the quality of the experience, and today’s customers expect to find this type of quality in all the services they use on a daily basis. It is a huge challenge for companies like us to keep this level of experience. Guarantee that the user receives what they want and how they want it