Growth and scalability With a holistic and automated approach to the entire customer service journey, the best partner will be the one who works with technology and omnichannel platforms to provide the best service via the customer’s preferred interaction channel, as well as instant access to growth and scalability as needed. Access to Next Generation Services The perfect partner will be the one that has already invested in the technology needed to deliver the best experience during the customer's journey. Their professionals will already be trained on how to use it, for example in semantic technology and data science for productive operations analysis. By focusing on engagement and efficient problem solving, and incorporating human contact whenever necessary, they will achieve agile customer responses. Promotion of brand development This is clear in the case of marketing, but it is also true for customer service: trusting in the best partner for outsourcing helps raise your brand profile. When hidden benefits like this one become apparent, you begin to see how important outsourcing is for any company. ● Key requirements for successful outsourcing • Clear objectives, visions and plans • Care in selecting suppliers • Relationship management • Properly structured subcontract and supplier agreements • Open communication between all stakeholders • Executive support • Careful attention to staffing issues • Short-term financial justification • Good communication • Executive support