Simply believe in its Customer Experience professionals, carrying out a reskilling program tailored to them. Specifically, the company focused on expert collaborators in customer relations who are in direct contact with consumers and know, better than anyone else, the processes and needs of operations. ● 2019 | First step of the talent reskilling program 2021 | New training courses Training in Salesforce management certifications, the world's number 1 CRM platform, has been added to the reskilling program. Training of 48 customer service agents at the Atento center in Seville in RPA developers (Blueprism and Uipath software). The Generation Foundation, sponsored by McKinsey & Company, has ensured the success of the process. In total, 90% of the agents have participated in important projects with Spanish multinationals to improve and enhance the efficiency of their business processes through Automation. At present, most of them are still working as RPA developers, while others are involved in consulting projects for Atento’s major brand clients. Project evolution 2020 | The program continues to grow New training courses activation in front end programming (HTML5, Javascript, CSS) and back end (Java and Phyton). Aimed at customer relations agents from different Atento centers in Spain. .