Keys in the evolution of customer experience By Juan Carlos AlcaideDirector of the Customer Experience and Cognitive Marketing Course at ESIC Welcome… Reinvention of the Renault business model Interview whit Martín M. MoralesCommercial Quality and Customer Relationship Manager Renault Argentinat WHAT’S GOING ON... INSIGHTS Meet current customer expectations Interview whit Raúl Viudez Director of Marketing and Technology at Wible