to have the perfect answer from the start. So, the subsequent interaction, based on assessments from the customers themselves and what we ourselves identify, is very important. We reduce and resolve undetected issues and we respond to new needs that our customers share. How important is the involvement of the different teams within the omnichannel strategy? We are a company of people for people. Our values and culture are based on sharing knowledge, decision-making capacity and results. Our objective is to satisfy and help our customers throughout their lives in their homes. We view customers above all as human beings, as people who have a set of needs involving their habitat. We want to create a long-term trust relationships. All of us who are part of Leroy Merlin feel involved with that purpose. We are the key element to bringing our purpose as a company to life, which is none other than awakening in each person the motivation to create environments where they can live better. ● We have invested decidedly in an internal training plan to relate to our customers on the new channels