Let’s Transform Your Business Together! Let’s Transform Your Business Together! Omnichannel Omnichannel Technology Technology Sustainability Sustainability Humanization Humanization Generative AI will revolutionize real-time personalization, delivering smarter, more intuitive customer interactions. It will deliver more contextual and accurate services. It will drive increased customer satisfaction and streamline processes. It will deepen customer loyalty through hyper-personalized experiences. 73% of consumers use multiple channels throughout their shopping journey. -Harvard Business Review- Seamless omnichannel experiences are now a must—90% of customers expect consistency across all touchpoints. -Salesforce- Omnichannel services enhance loyalty by providing accessible, frictionless experiences: businesses with omnichannel strategies achieve 91% higher customer retention year-over-year. -Aspect Software- Solutions such as Big Data analytics, automation and AI will redefine CX: 95% of companies will see improvements in their processes thanks to automation. -Forrester- These tools allow anticipating consumer needs: Big Data analysis improves responsiveness by 30%.-Deloitte- Improving the overall experience and optimizing operational processes: companies that use Big Data experience a 60% increase in efficiency. -Bain & Company- Sustainability will be integrated into CX strategies: 88% of consumers want brands to help reduce their environmental impact. -Nielsen- Consumers will prioritize brands that are both responsible and tech-forward: 66% of consumers are willing to pay more for sustainable products. -IBM- Sustainable businesses will outperform competitors by 21% in profitability. -Harvard Business Review- Human interaction will continue to be a competitive advantage. Brands that balance automation with human touch will distinguish themselves. This balance will foster stronger customer loyalty and engagement. 70% of customer interactions still require a human touch. -PwC- At Atento, we know every customer is unique, and their expectations are constantly evolving. Partner with Atento to lead in innovation and CX transformation.